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Country Operations Manager - Italy

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Every year millions of EUR of personal accident insurance compensation go unclaimed in Europe! Why so?

One of the reasons is that it is tough to go through the insurance claiming process, which requires both time, knowledge and a lot of patience.

With Insurello, there is no need to understand insurance-specific language or be equipped with plenty of time. We want to help all people claim their accident insurance compensation smoothly and transparently online and change the insurance landscape for the better. Our vision is to rebalance the power between customers and the insurance companies, enabling fair compensation for all.

Insurello is growing rapidly, and now we are looking for an ambitious and efficient Country Operations Manager to help us complete the setup and manage Insurello in Italy. So, Maria (Talent Acquisition Specialist) and I, Lukas (Head of Expansion & Markets), look forward to getting to know how this unique opportunity at Insurello in Italy could be a match to your interests and experience! 

The role:  

We have already completed a significant amount of work preparing the launch of Insurello in the Italian market thanks to the efforts of our leap team in Sweden and the Expansion Associate in Italy. You will play an integral role in facilitating the 'hard launch' phase of the operations, building and managing the local operational team and strengthening Insurello's product offering for Italy. Once the Italian entity is up and running, you will have direct responsibility for all Insurello's operations in Italy. More precisely, you will be in charge of:

  • Building the customer service team in Italy from scratch: recruiting, forming, and leading the team of Claims Specialists, Legal  Counsel and other roles that directly participate in the insurance claims handling process, ensuring the highest quality of service for the customers in Italy.
  • Leveraging Insurello's expertise from other markets, build processes, workflows, and systems for successful and efficient operations.
  • With support from the HQ, you have a key responsibility for Insurello's overall performance in the Italian market according to the KPI's (e.g., average handling time, conversion and success rates, LTV/CAC).
  • Provide insights to the HQ team for building and optimizing the Italian product and marketing activities.
  • Ensuring good relationships with Italian insurance companies and various authorities.
  • Be the media spoke person for the Italian market.

Are you our Country Operations Manager?

We hire for capabilities, potential, personality, and a fit with our culture rather than a specific professional background or education. We are open to being convinced why you are the right candidate for us! To succeed at this role, we believe that you are:

  • A hands-on self-starter and entrepreneurially minded individual.
  • Very strong in optimizing business processes and identifying patterns in complex operational activities.
  • Data-driven and analytical. 
  • With leadership experience not from knowing the theories but from leading the teams in practice.
  • Possess the ability not only to operate in but shape a fast-growing environment.
  • Excited to work in and build a high-paced start-up with a higher purpose practically from scratch.
  • Motivated to learn and accelerate your professional development. 

Also, we believe that you have:

  • About 3 years of similar experience in a highly demanding role (such as a VC-funded start-up in a growth stage, strategy consulting, investment bank,  B2C digital service company, or building a customer service organization. Ideally, you ventured into your own start-up or have experience in designing operations from scratch). Please note that "the more experience, the better" is not the case for this role. Your background has to be relevant but does not have to be extensive. 
  • Full proficiency in Italian and English.
  • Thinking globally acting locally - attitude. 

Who are we at Insurello?

We have helped more than 80 000 people claim their insurances through our platform, and the user count is growing by the hour. We were awarded the Start-up of the Year award by Business Challenge and top-100 InsurTech start-ups in the world by Fintech Global. Just this July, we raised an additional 150 million SEK from leading Venture Capitalist firms and trusted investors who have strengthened our credibility, network, and business assets.

We have built a winning team of ~100 fantastic and highly motivated Insurellians. We expanded our operations to Denmark and France, opening the local offices respectively in November 2020 and March 2021.    

We are convinced that we have a product that will aid millions of people and change the sluggish insurance industry. At the same time, we know that the key to success is the right people, working together in a functioning team, always having fun, and getting challenged continuously. We are growing, which means there are plenty of opportunities to influence things, grow and develop in an ambitious and accelerated way!

Guided by our core values of being reliableprogressive, and helpful, we believe that we are:

🔹 Not perfect, but we strive to improve ourselves, our product, and our brand to help more people get more fair compensations;

🔹 Genuinely passionate about what we do individually but also as cross-functional teams;

🔹 Striving for a stimulating and fun work environment, where we believe in freedom under individual responsibility and taking ownership of our actions;

🔹 Problem-solvers and curious minds not afraid to implement ideas and experiment.

We hope you got excited to be a part of our team and want to succeed with us on our ambitious journey! 💙 Please apply now with your CV and a short pitch in English, and let's chat more! 

Our standard recruitment process includes: 

⏺ CV & cover letter screening against the pre-defined criteria;
⏺ Personality & aptitude tests from our partner Alva Labs;
⏺ Initial phone chat;
⏺ A video call with two team members;
⏺ A case assignment and its review with the team. 

Or, know someone who would be a perfect fit? Let them know!

Milan, Italy

20100 Milan Directions

Why join us?

  • Exciting and ambitious journey 🚀

    We are changing the insurance landscape for the better. We are convinced that we have a product that will aid millions of people; that is why we strive for further development and expansion to enable fair compensation for all.

  • Responsibility and development 🌟

    We know that a start-up environment is not suitable for everyone. Yet if you are curious and proactive, you will find plenty of opportunities with us to develop and have an impact.

  • Work environment & culture 💙

    We advocate for transparency and a flat organizational approach. Be it a monthly company update, Friday Demo or a Q&A session with the leadership team - we want everyone to feel encouraged to share ideas and knowledge while challenging each other in a constructive way. We live by our values - reliable, progressive, friendly and helpful!

  • Fair employee benefits 💎

    We offer stock options, fair for the market and among the Insurellians salary, weekly breakfasts and blasting afterworks! We are constantly striving to improve our employee perks & benefits package.

  • Solid backing 🏆

    We have a proven and efficient business model. Additionally, the leading Venture Capitalist firms and trusted investors strengthen our credibility, network, and business assets, supporting our accelerated growth phase.

Our culture

We strive for a stimulating and fun work environment and believe in freedom under responsibility. At the same time, we expect each other to take ownership of our actions and shared mission.

Together we solve problems, reach ambitious goals and celebrate success. ✨ Insurello is a fast-paced startup where you have the opportunity to have a real impact and co-create our processes. Also, we revise and continuously learn how to prioritize and optimize our ways of working.

Our customers view us as helpful and reliable, and that's precisely how we want to be towards each other as well!

Already working at Insurello?

Let’s recruit together and find your next colleague.


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