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Internal IT Support Specialist

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Every year 6 billion SEK of personal accident insurance compensation go unclaimed in Sweden! Why so?

One of the biggest reasons is that it is complicated to go through the claims process. Also, it requires both time, knowledge, and a lot of patience. This ends now!

We are Insurello, and we have developed the first digital solution that helps people claim their accident insurance compensation instantly online. We have been an instant hit in the market, and now we're excited to welcome more talents to Insurello! 

We are now looking for our internal IT support magician to help us grow faster, smarter, and sustainably! 

 

Being in a high growth phase means that we have many new employees joining us every month. With new employees joining, the number of devices and licenses is growing. Let's just say that things are becoming a bit chaotic regarding our internal IT architecture. However, we know that internal IT has nothing to do with chaos, and we need you to do your magic and turn it into order. Isn't it also the charm of a start-up? 😉 

We think that this role will be both strategic and hands-on. You should think about where the company is going and make sound decisions today regarding our internal IT solutions. You should also be ready and happy to help your not-so-techie colleague connect the bluetooth keyboard to the screen. This one might sound small, but every detail is essential, and you are the one assessing levels of urgency and necessity in supportive IT infrastructure.  

 

To put it simply, the job is to help us provide great employee experience by delivering world-class IT support to all Insurellians, be it administrating an employee account or ordering a new device! We hope that you would know better than us how to define the job description, but here are some ideas: 

  • Assessing and preventing security risks, such as the way we store or share information; 
  • Setting a long-term strategy for hardware and software solutions: what is a must, what to optimize, what supplier to use, and why is it the best solution on the market; 
  • Managing Insurello's hardware (employees' computers, mobile phones, headsets, and other supporting devices). Managing means both purchase, inventory, and security solutions; 
  • Data migration and backup;
  • Facilitating and administering proper solutions for digital collaboration services such as slack, teams, or zoom;  
  • Installation of computers and user accounts for all employees;  
  • Supporting Insurrellians in everyday user questions and possible troubleshooting;
  • Regularly educating and informing Insurellians about the optimized IT solutions using FAQs, user guides, films, super users, or other methods;
  • Supporting with on-boarding and off-boarding of employees in terms of technical infrastructure.

We believe that you:

  • Have a couple of years of experience from the same in-house role as IT Support, IT Admin (NOT on the network side but more the hardware/software management), or Tech Support Specialist;
  • Are known for being a patient, structured, and service-minded person who focuses on finding solutions and optimizing processes;
  • Sees start-upy chaos not as a threat but as an opportunity to systemize and structure;
  • Able to set priorities and inform others about the process; 
  • Have experience of managing Office 365 and Active Directory on a company level;
  • Have experience in providing support to macOS, iOS, Windows, and Android
  • See the opportunity and want to grow with us!

Wow-effect would be if you have worked in a start-up or had a chance to build the IT support department from scratch!  

Apply with your CV and a short pitch in English and bring it on! We are ready for your amazingness! 💙

Känner du några som skulle passa ännu bättre? Berätta det för dem.

Stockholm

Luntmakargatan 26
111 37 Stockholm Vägbeskrivning marcus@insurello.se Se sida

Några fördelar...

  • Var med på en spännande resa 🚀

    Vi förändrar försäkringsbranschen. Vi vill göra det tråkiga och krångliga till det roliga och enkla. Vi har redan hjälpt tusentals människor få rätt ersättning efter de skadat sig.

  • Ansvar och utveckling ⚡️

    Att jobba på startup betyder att det finns massor av möjligheter att påverka och förändra. Det betyder också att du växer och utvecklas snabbare än i andra miljöer.

  • Konkurenskraftig lön, aktieoptioner och förmåner 💰

    Mysiga frukostar ihop varvas med glädjefyllda AWs och spontandans.

  • Stabil backning

    Du får vara med i ett bolag som har några av Sveriges främsta investerare.

Vår kultur

Vi eftersträvar en utvecklande och rolig arbetsplats och tror på frihet under ansvar.

Tillsammans löser vi problem, når högt uppsatta mål och firar framgångar. Här blir du en del av en startup i stark tillväxt, där du får vara med och ta ansvar utifrån dina förutsättningar.

Våra kunder upplever oss som hjälpsamma och pålitliga och precis så vill vi vara mot varandra också!

Jobbar du redan på Insurello?

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